Cloth Diaper Outlet
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Store Policies

Ordering
- You may order safely & securely directly through this website. Our website has full security and is verified safe.

Shipping -
Please allow up to 48 hours processing time. Orders are processed Monday through Friday, excluding holidays for which the US Post Office is closed.

We highly recommend purchasing insurance.

All of our shipments are sent with re-used materials whenever possible. Bubble wrap, packing paper, packing peanuts, and boxes are all re-used and, hopefully, reusable.

Free Shipping - Applies to orders shipping to US addresses only (including all 50 states, APO, and FPO). Shipping is free for all US orders over $35. The "Free Shipping" option must be chosen. We use the cheapest shipping method: FedEx, Priority Mail, or First Class Mail. If any part of an order is returned that was shipped with free shipping, the actual cost of shipping will be deducted from the refund or store credit.

Payments
- We accept Paypal, Visa, Mastercard, Discover, American Express, and Diner's Club.

Return Policy
- We make every effort to make your shopping experience pleasant. If we make a mistake, kindly let us know within 30 days and we will do everything we can to make it right.

If your items are damaged or defective, notify me within 10 days and I will replace the item or issue a refund. In some circumstances, I may refer you to the manufacturer instead. Return shipping for defective merchandise will be reimbursed for the lowest shipping rate only. International shipping is not eligible for reimbursement.

We cannot take back for return any item that is liquid or paste, such as diaper creams or sprays. These items are considered "tamperable" and by law cannot be returned.

We accept returns:

  • of perfect condition, unworn & unwashed items within 30 days. Items must be received within the 30 days to be eligible for refund.
  • After 30 days, store credit will be issued.
  • Please email in advance to let us know it's coming. Include a note with your name, address, and email. I will issue a refund as soon as the items arrive and I determine that they are in perfect, re-sellable condition.
  • Items that are not in perfect, re-sellable condition, that have been washed or worn, or that are dirty will be given partial store credit under our Trade-In program.
  • Items that come with hangtags, packaging, etc must include these when they are returned.
  • Shipping costs either to you or back to us are not refundable. Items shipped with "Free Shipping" will have the shipping amount deducted from the refund or credit.
  • Please double-check sizes before you order.


International Purchases
- As of August 22, 2014, we no longer ship internationally.





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